How to connect

If your premise is already installed with Redtrain optical network unit (ONU), congratulations! You can contact one of our Retail Service Providers (RSPs) listed below to activate your internet service.
To order ONU installation, please contact our customer service helpdesk on 1300 787 178 or via our contact form. ONU installation is a once off process.

RedTrain has various plans for corporations (17+ staff and revenue of $2million +) tailored your required speeds.

The plans take into account redundancies and cloud solutions. For further information on pricing and availability please call 1300 787 178 during business hours (9am-5.30pm)

SFOA for Offnet – Full

SFOA for Offnet – Short form

Information for the House Owner/Builder

Connecting to the RedTrain network involves connecting a fiber optic cable from the street to your property.

Steps in connecting the fibre are provided below:
1. Builders have to comply with CNTCORP builder general checklist and complete all mandatory fields in the fibre installation form.
2. Ensure all builders performing work on the premises complete in the TCA-1 form required by ACMA.
3. Once the fibre installation is completed, customers can contact a certified RedTrain Retail Service Providers (above list).